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Processing Times & Shipping:

At Vision, we are committed to providing fast and reliable shipping to all our customers. Below is an overview of our shipping process:

Processing Times:

Off-the-Shelf Orders: We aim to process and dispatch these orders on the same working day, provided the order is placed before our cut-off time (10:30AM).

Custom Orders: Custom orders typically take 3-4 working days to be completed. This timeframe accounts for the potential need to order additional materials to ensure your product meets our high-quality standards.

Shipping Options:

We offer the following shipping options to accommodate your needs:

• 24-Hour Tracked and Signed Service: A fast and reliable option for those who need their order quickly.
• 48-Hour Tracked and Signed Service: A cost-effective option for delivery within two working days.

All shipping services include tracking and require a signature upon delivery to ensure your order reaches you safely and securely.

Delivery Notifications:

Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to track your delivery.

Additional Information:

- Working days are Monday through Friday, excluding public holidays.

- Delivery times are subject to courier performance and unforeseen delays, such as weather or logistical disruptions.

- If you have any questions about your order or shipping, please contact our customer service team on 07712 238329.

We take pride in delivering top-quality products promptly and appreciate your understanding as we work to fulfil your orders with care.

Returns Policy:

At Vision Automotive, we strive to ensure every customer is satisfied with their purchase. Below is our returns policy to clarify how we handle returns and exchanges:

Standard Items:

We offer a 31-day returns policy for all standard items. To qualify for a return, items must be unused, in their original packaging, and accompanied by proof of purchase.

Non-Returnable Items:

Due to their custom nature, the following items are non-returnable:

• Custom made products specific to a customers needs

We will only accept returns for these items if they arrive faulty.

Faulty Items:

If you receive a faulty item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund after confirming the issue.

How to Initiate a Return:

To begin the returns process:

1. Contact our customer service team on WhatsApp (07712 238329) or email (speaktovision@gmail.com) with your order details.
2. Provide clear photos and a description if the item is faulty.
3. Await further instructions, including return shipping details if applicable.

Additional Information:

Refunds will be processed back to the original payment method within 5-7 working days of receiving the returned item.

The customer is responsible for return shipping costs unless the item is faulty or we made an error with your order.

We reserve the right to inspect returned items before issuing a refund or replacement.

We appreciate your understanding of these guidelines and are here to help if you have any questions or concerns.

Thank you for choosing Vision Automotive!

1-Year Extensive Warranty:

At Vision Automotive, we stand by the quality of our number plates, offering a 1-year extensive warranty to give you complete peace of mind. This warranty covers:

Standard Features:

• Peeling: Protection against any material lifting or separation.
• UV Fade: Assurance that your plates will maintain their vibrant appearance without discoloration.
• Lettering Adhesion: Guarantee that the letters or designs will remain securely affixed to the plates.

Warranty Terms & Conditions:

To qualify for this warranty, the following conditions must be met:

• Approved Installation Method: The plates must be affixed using the sticky pads provided with your order.
• Warranty Void for Screwed Plates: If you choose to screw your plates onto your vehicle, the warranty will be invalidated.

How to Claim Your Warranty:

In the unlikely event you experience an issue covered by the warranty:

1. Contact our customer service team on WhatsApp (07712 238329) or email (speaktovision@gmail.com)
2. Provide clear photos showing the issue and the installation method used.
3. We will arrange for a replacement or repair after verifying the claim.

Additional Information:

This warranty ensures that your number plates remain as durable and stylish as the day they were made. For questions or to make a claim, contact our customer service team on WhatsApp (07712 238329) or email (speaktovision@gmail.com).

Trust Vision Automotive for quality plates backed by a warranty you can count on.